Privacy Policy

London LHD Centre ("we", "us", "our") operates this website at londonlhdcentre.com. This policy explains what personal data we collect, why, and your rights over it.

This site is aimed at visitors in the United Kingdom and is intended to comply with the UK GDPR and the Data Protection Act 2018. If you have any questions about this policy, contact us at sales@londonlhdcentre.com.

Information we collect

Information you give us

• Enquiry and sell-your-car forms: your name, email address, and optionally your phone number and a message. The sell-your-car form also asks about your car: its make, model, year, mileage, where it's registered, and your confirmation that it's left hand drive
• Anything you send us directly by email or WhatsApp
• If you tick "Email me new arrivals" on one of our forms: your name and email address, when you ticked it, on which form and page, and the wording you agreed to, so we can show you asked

When you submit one of these forms, we also record the country your IP address belongs to, to give context to the enquiry (for example, whether you're contacting us from abroad), along with the IP address itself, to help us spot spam and misuse. The country comes from an offline lookup on our own server: your IP address is not sent to any outside service to do this, and it's an estimate only. We also note with your enquiry how you reached our site that day: the type of website you came from (for example a search engine), the first page you visited, the page you came to the form from, and how many pages you viewed. This helps us see which pages bring enquiries.

Information collected automatically

To understand how the site is used, our own server keeps a simple record of each page view: the page, the kind of device (phone, tablet or desktop), and the type of website you came from, if any (for example a search engine or social media). To count unique visitors, it creates an anonymous code from your connection details that changes every day; we do not store your IP address for page views, and on its own the code can't identify you or recognise you on another day (unless you send us an enquiry that day, as described above). We also record whether a visitor saw or started one of our forms (not anything typed into it), and when someone taps one of our phone numbers or WhatsApp buttons (which button, not the call or message itself), so we can see which forms and buttons are working. These records are deleted after 13 months.

We do not use third-party analytics or advertising trackers: no Google Analytics, Meta Pixel or similar services are set up on this site, and no cookies are used for any of this.

Maps and videos

Our About and Contact pages offer a Google Map, which only loads if you press Show map; Google then receives your IP address and may set its own cookies, under Google's privacy policy. Car videos use YouTube's privacy-enhanced mode and only load from YouTube when you press play.

Cookies

If you're browsing our public pages, we don't set any cookies. Our Cookie Policy explains the one cookie the site does use (for our staff signing in) and what outside services do when you choose to use them.

How we use your information

• To respond to enquiries and sell-your-car submissions
• To arrange valuations or collections
• To keep basic records of who has contacted us
• To email you about cars that have just arrived, only if you ticked "Email me new arrivals". Every email has an unsubscribe link, or you can ask us to stop at any time. Ticking it is optional and doesn't affect your enquiry.
• To understand how visitors use the site, so we can improve it

Who we share it with

We use a small number of service providers to run the site and handle enquiries. They process data on our behalf and only for these purposes:

• Google (Gmail / Google Workspace): delivers enquiry notifications to us by email
• MongoDB Atlas: hosts the database where enquiries and site records are stored
• Hostinger: hosts the server that runs the website
• OpenAI: powers AI tools our staff use when managing the site, for example to summarise or search enquiries, or to turn dictated notes into text; enquiry details may be sent to OpenAI for this. Under OpenAI's business terms, this data is not used to train its models.
• Backup storage: encrypted copies of the database are kept with a backup storage provider in case of data loss

Some of these providers may store or process data outside the UK; where they do, they're bound by contractual safeguards for international transfers. We do not sell or rent your personal information to third parties.

How long we keep it

We keep enquiry records for as long as reasonably needed to respond to you and to keep basic business records, and delete them when they're no longer needed. If you'd like your data deleted sooner, contact us and we'll action it.

If you unsubscribe from new arrivals emails, we keep your email address marked as unsubscribed, so we never email you again by mistake.

Your rights

Under UK GDPR, you have the right to:

• Ask what personal data we hold about you
• Ask us to correct or delete it
• Object to how we use it
• Complain to the Information Commissioner's Office if you believe we've mishandled your data

Children

This site is not directed at children, and we don't knowingly collect information from anyone under 16.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Contact us

Email: sales@londonlhdcentre.com